Human Centred Investigations for Safety Incidents

Discover the Power of Neuroscience in Incident Investigation and enhance your investigation skills with our Human-Centred Safety Investigations course.

This comprehensive yet practical training combines the latest insights from neuroscience, behavioural, cognitive and positive psychology with practical tips, tools and techniques and hands-on experience to equip you with the skills, knowledge and methods required to conduct thorough, effective and ethical workplace safety investigations that get to the true cause of an incident while building trust and psychological safety.

Why Human-Centred Incident Investigation Training?

Incidents happen in every workplace, and understanding the underlying causes and contributing factors is critical for preventing future occurrences. However, traditional incident investigation approaches often miss the mark when it comes to understanding the human factor and human experience. The Human-Centred Incident Investigation Training Course takes a unique and cutting-edge approach to this critical topic, drawing on the latest brain science and cognitive and behavioural psychology research to give you the tools you need to conduct effective investigations and prevent future incidents.

Key benefits include:

• A better understanding of the Human Factor: Neuroscience provides insights into the cognitive and perceptual processes that influence behaviour and decision-making, allowing investigators to gain a deeper understanding of the role these factors play in incidents.
• Improved accuracy and outcomes: By considering the human experience and taking a multi-disciplinary approach to investigation, incorporating neuroscience can help ensure that the root causes of incidents are accurately identified, reducing the risk of future occurrences.
• Emphasis on Empathy and Understanding Human Behaviour: The course focuses on the importance of empathy and understanding human behaviour in investigations.
• A Holistic Approach: By incorporating the latest insights from neuroscience, and positive and behavioural psychology, the course provides a more holistic approach to investigations, considering how the brain works, including its limitations and the impact of emotions and stress on individuals and the workplace. This enables investigators to approach investigations with a deeper understanding of the impact on individuals and workplace dynamics, enabling them to create a psychologically safe space where those involved in the investigation are operating from their pre-frontal cortex instead of their limbic system, which is responsible for the 'fight, flight, freeze response'.
• Improved incident perception: By incorporating the latest research and best practices in brain sciences, incident investigations that incorporate neuroscience are better equipped to identify potential hazards and develop strategies for preventing future incidents.
• Improved Effectiveness and Ethicality: The course's emphasis on empathy and understanding human behaviour helps investigators approach investigations more ethically and effectively, promoting a psychologically safe and healthy work environment.
• Enhanced training and Awareness: By incorporating neuroscience into incident investigations, organisations can improve employee training and raise awareness, leading to a safer and more effective workplace culture.
• Enhanced Skills and Knowledge: Participants develop a comprehensive set of skills and knowledge in HR and safety investigations, focusing on the latest insights from neuroscience. This includes understanding the ethical principles of investigations, planning and preparation for investigations, data analysis and report writing, and hands-on practice applying investigation methods with a neuroscience focus.

Course Objectives

This training program aims to:

• Provide participants with an understanding of how the human brain works.
• Provide a clear understanding of the principles and practices of human-centred investigations.
• Gain a deeper understanding of the role of human cognition and perception and the human experience in incidents.
• Learn how to incorporate neuroscience and human-centred investigation principles into incident investigation and analysis.
• Develop the skills necessary to conduct effective and ethical investigations.
• Equip participants with the knowledge and tools to approach investigations with empathy and to understand the impact on individuals and workplace communities.
• Discover practical tools and techniques for conducting effective incident investigations that uncover the root causes of incidents from a human perspective.
• Explore real-world case studies and engage in interactive discussions with expert instructors.
• Provide hands-on experience in applying human-centred investigation methods for workplace safety investigations.

What we cover:

• How to human brain works
• Overview of the Neuroscience of Incident Investigation
• Methodology of Human-Centred Investigations
• The Human Factor/Experience in Incident Investigations: Understanding Cognitive and Perceptual Biases
• Conducting Effective Incident Investigations: Techniques and Tools for a Human-Centred Approach
• Ethical Considerations in Investigations
• Data Analysis and Report Writing
• Skills Development through Hands-on Practice
• Taking care of your well-being during an Investigation

Who should attend:

The course is ideal for safety professionals, incident investigators, human factors specialists, managers and leaders and anyone responsible for preventing incidents in the workplace. Whether you are new to the field or have years of experience, this course will provide you with practical, actionable insights that you can put into practice right away.

Benefits for Organisations

Training employees in the neuroscience of incident investigation can provide organisations with a more effective and efficient approach to incident analysis, enhance their safety culture, improve training and development initiatives, and increase employee engagement. Benefits include:

• Improved incident analysis: Training your people in the latest research and best practices in neuroscience and human-centred investigation enables organisations to improve the accuracy and effectiveness of their incident analysis, ensuring that the root causes of incidents are accurately identified and addressed.
• Enhanced safety culture: By raising awareness of the role of the human experience in incidents and promoting a more comprehensive and human-centred approach to investigation, organisations can foster a culture of safety and proactive risk management, reducing the risk of future incidents.
• Increased efficiency: By equipping their people with the tools and techniques they need to conduct effective incident investigations, organisations can reduce the time and resources required to complete investigations and implement preventative measures, leading to cost savings and increased efficiency.
• Improved training and development: By incorporating the latest research in neuroscience into training and development programs, organisations can enhance the quality and effectiveness of their training and professional development initiatives, leading to a more skilled and knowledgeable workforce.
• Increased employee engagement: By investing in the professional development of their people, organisations can demonstrate a commitment to their employees and foster a culture of growth and continuous improvement, leading to increased engagement and motivation.

Instructors:

This course is led by our Founder & CEO, Deanne Boules and our team of experienced professionals who are experts in the fields of human-centred investigation and brain science. With a wealth of experience and knowledge to share, our instructors are passionate about helping participants understand the power of a human-centred approach in incident analysis and prevention.

Duration:

Over 12 weeks, you will go on a journey of discovery, building capability and competency in human-centred incident investigations. This program is delivered with a mix of self-directed learning modules, 'live' masterclasses, and practical application.