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Human Centred Investigations®

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Elevate Your Investigation Skills with Human-Centred Investigation® Training

Becoming a great investigator doesn't happen overnight, and it doesn't happen naturally for some people; however, it is a skill that can be learned and improved. It requires practice and continuous learning. It also requires investigators to be curious, to have an open mind, listen, and I mean really listen not just to the words that are said but the body language and what is 'not' said and to be aware of our biases and potential blind spots. 

Investigators also need to have a high level of empathy and emotional intelligence, excellent communication and conversational skills, and an understanding of how the human brain works. 

Investigators must also be skilled at building rapport and creating a psychologically safe environment where workers and others feel comfortable in the investigation process. These are the critical skills that most traditional investigation methodologies worldwide use to investigate safety incidents don't teach us. 

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In the intricate and often complex world of incident investigations, the depth and quality of your findings hinge on the robustness of the evidence you collect. Traditional methodologies such as ICAM, Taproot, 5 Whys, and Fishbone offer valuable frameworks. However, they often overlook a crucial element—the human dimension and we are not talking about the traditional 'human factors'.

 

Our Human-Centerd Investigation® Training bridges this gap, ensuring that investigators are not just methodically competent but also exceptionally adept in the nuanced art of human interaction and evidence gathering by understanding how the human brain works and the impact that can have on the incident occurring in the first place and the incident investigation. 

Why Human-Centred Investigations?

Applying a human-centred approach to safety investigations is essential as it ensures a more accurate and comprehensive understanding of workplace incidents. Organisations can implement more successful prevention strategies by considering human factors, fostering empathy, promoting effective communication and cultivating a positive safety culture.

What does Human-Centred Investigation Training provide? 

Human-centred investigation training provides a more holistic approach to investigations by incorporating the latest insights from neuroscience, positive, cognitive and behavioural psychology, and human-centred design. This approach considers how the brain works, including its limitations and the impact of emotions and stress on individuals and the workplace. It enables investigators to approach investigations with a deeper understanding of the impact on individuals and workplace dynamics, creating a psychologically safe space where those involved in the investigation are operating from their pre-frontal cortex instead of their limbic system, which is responsible for the 'fight, flight, freeze response.'

A human-centred approach to investigations

  1. Acknowledges human behaviour as part of being human: Human behaviour plays a significant role in workplace incidents, and understanding these factors is crucial to identifying root causes and implementing effective prevention strategies. A human-centred approach allows investigators to recognise the impact of cognitive biases, emotions, stress, and individual differences in perception and decision-making.

  2. Enhances evidence quality: A human-centred approach teaches investigators to effectively gather high-quality evidence, take statements, and conduct interviews. This, in turn, leads to more accurate findings and a better understanding of the incident's contributing factors.

  3. Encourages empathy and understanding: By focusing on empathy and human behaviour, investigators can better relate to the individuals involved in incidents, leading to more effective communication and cooperation. This understanding can also help minimise blame culture and foster an environment of psychological safety where employees feel comfortable reporting incidents and near misses.

  4. Uncover hidden or unseen factors: Traditional investigation methodologies might overlook certain human factors or unintentionally oversimplify complex incidents. For example, 'they put themselves in the line of fire', 'they didn't have their mind or eyes on the task', 'they were complacent', 'they were rushing' etc. A human-centred approach ensures that investigators consider the full range of factors that can contribute to workplace incidents, including our natural response to a situation (i.e. our natural response when something is falling is often to try and catch it, and we do that without thinking putting ourselves 'in the line of fire' often without realising because it is an automatic process) providing a more comprehensive understanding of their causes.

  5. Enables the implementation of effective prevention strategies: Understanding the human aspect of workplace incidents allows organisations to implement control measures that work with the human brain instead of against it. This leads to more effective and sustainable prevention strategies, reducing the likelihood of future incidents.

  6. Promotes a positive safety culture: A human-centred approach supports a positive safety culture within an organisation by emphasising the importance of empathy, understanding, and collaboration. This fosters an environment of psychological safety where employees feel valued and actively participate in safety initiatives, ultimately contributing to a safer workplace.

 

Key benefits

Training employees in human-centred investigations can provide organisations with a more effective and efficient approach to incident analysis, enhance their safety culture, improve training and development initiatives, and increase employee engagement. Benefits include:

  • A better understanding of human behaviour: Neuroscience provides insights into the cognitive and perceptual processes that influence behaviour and decision-making, allowing investigators to gain a deeper understanding of the role these factors play in incidents.

  • Improved incident analysis: Training your people in the latest research and best practices in neuroscience and human-centred investigation enables organisations to improve the accuracy and effectiveness of their incident analysis, ensuring that the root causes of incidents are accurately identified and addressed.

  • Improved accuracy and outcomes: By considering the human experience and taking a multi-disciplinary approach to investigation, incorporating neuroscience can help ensure that the root causes of incidents are accurately identified, reducing the risk of future occurrences.

  • Emphasis on Empathy and Understanding Human Behaviour: The course focuses on the importance of empathy and understanding human behaviour in investigations.

  • A Holistic Approach: By incorporating the latest insights from neuroscience and positive and behavioural psychology, the course provides a more holistic approach to investigations, considering how the brain works, including its limitations and the impact of emotions and stress on individuals and the workplace. This enables investigators to approach investigations with a deeper understanding of the impact on individuals and workplace dynamics, enabling them to create a psychologically safe space where those involved in the investigation are operating from their pre-frontal cortex instead of their limbic system, which is responsible for the 'fight, flight, freeze response'.

  • Improved incident perception: By incorporating the latest research and best practices in brain sciences, incident investigations that incorporate neuroscience are better equipped to identify potential hazards and develop strategies for preventing future incidents.

  • Improved Effectiveness and Ethicality: The course's emphasis on empathy and understanding human behaviour helps investigators approach investigations more ethically and effectively, promoting a psychologically safe and healthy work environment.

  • Enhanced training and Awareness: By incorporating neuroscience into incident investigations, organisations can improve employee training and raise awareness, leading to a safer and more effective workplace culture.

  • Improved safety culture: By raising awareness of the role of the human experience in incidents and promoting a more comprehensive and human-centred approach to investigation, organisations can foster a culture of safety and proactive risk management, reducing the risk of future incidents.

  • Improved training and development: By incorporating the latest neuroscience research into training and development programs, organisations can enhance the quality and effectiveness of their training and professional development initiatives, leading to a more skilled and knowledgeable workforce.

  • Increased employee engagement: Being involved in an incident investigation can be traumatic for people; by applying a human-centred approach to incident investigation, you can improve the employee experience and overall employee engagement.

Who is this training for?

The Human-Centred Safety Investigations course is ideal for safety professionals, incident investigators, human factors specialists, managers, leaders, and anyone responsible for preventing incidents in the workplace. Participants will build capability and competency in human-centred incident investigations to enable them to better understand the human factor, learn how to incorporate neuroscience and human-centred investigation principles into incident investigation and analysis and develop the skills necessary to conduct effective and ethical investigations.

Regardless of whether participants are new to the field or have years of experience, our training will provide them with practical, actionable insights they can immediately put into practice.

 

What Sets Our Training Apart?

  • Comprehensive Evidence Gathering: We go beyond the surface, teaching investigators how to uncover and compile evidence more effectively. This training hones your skills to ensure nothing crucial is overlooked, addressing common pitfalls like unconscious bias that can lead to missing critical information.

  • Building Rapport: The key to unlocking truthful, detailed witness testimonies lies in the investigator's ability to build rapport. Our training emphasises the development of this skill, ensuring you can create an environment where witnesses feel comfortable and understood, leading to more reliable and richer information.

  • Universal Compatibility: No matter what investigation methodology you currently use (or don't use any), our Human-Centered Investigation Training is designed to enhance and complement your existing techniques. It's about adding an invaluable layer of human insight to your investigations, making your findings not only more comprehensive but also more accurate.

  • Empathy and Effectiveness: By understanding how the human brain works, including its limitations, and focusing on the human elements of investigations. We empower you to conduct investigation processes that are more empathetic and effective ensuring that all evidence is considered, understanding that different perspectives can shed light on new, crucial insights. 

Why Choose Us?

Our training is deeply rooted in over 30 years of real-world investigation experience, covering areas from police work and crash investigations to WHS, human resources, and addressing misconduct in the disability and aged care sectors. Our investigative methodologies, having been applied across these diverse fields, have also been rigorously tested and proven in courtrooms, meeting the highest standards of legal scrutiny.

This wealth of practical experience is further enhanced by comprehensive studies in behavioural and cognitive psychology. This ensures that our investigative techniques are grounded in a scientific understanding of human behaviour and have also stood the test in legal environments, demonstrating their robustness and reliability.

What truly sets our training apart from other providers in the marketplace is this unique blend of hands-on experience and rigorous academic research. We deliver our training in a brain-friendly manner, optimising knowledge transfer and learning retention while minimising the impacts of the forgetting curve.

Our approach has consistently been validated under legal scrutiny, affirming its credibility and effectiveness in uncovering more accurate root causes. Through our multidisciplinary, human-centred approach, we refine the art of investigation, equipping you with the skills to see beyond the obvious. This enables you to comprehend the complex interplay of factors that drive human actions and decisions, ensuring a more comprehensive and empathetic investigation process.

Join us in redefining the standards of investigative training. Equip yourself with the tools to gather comprehensive evidence, build meaningful rapport with witnesses, and conduct investigations that go beyond the facts to truly understand the human experience.

Elevate your investigative techniques with our Human-Centered Investigation Training. Understanding the human aspect is not just an option—it's essential to understanding the full circumstances of an incident and identifying the most effective corrective actions. 

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